Payment & Cancellation Policy

We accept EC cards / Visacard / Mastercard (or Eurocard) / bank transfer

In the case of payment on account, the statutory payment period of 30 days applies (unless otherwise contractually agreed). In the event of late payment, interest on arrears shall be due from the first day of default. These are based on the generally applicable default interest in accordance with. Austrian legislation, depending on the form of the business relationship (for private bookings, the default interest regulations for private individuals pursuant to ABGB § 1000 para. 1 apply; for bookings made by tour operators or for company stays, the default interest regulations for companies pursuant to UGB § 456 apply).

Cancellations up to 60 days prior to the arrival day will not be charged, for later cancellations the following fees apply:
59-30 days prior to the arrival day 30% of the total amount
29-14 days prior to the arrival day 70% of the total amount
< 14 days prior to the arrival day / no-show / early departure will be charged 100% of the total amount.

Please note that for fully prepaid and discounted rates the above stated cancellation terms do not apply. In case of a fully prepaid and discounted rate the booking can no longer be cancelled and 100% of the payment will be taken as cancellation fee.

If different cancellation conditions are mentioned on your booking confirmation, these will apply. Please note that if you book 5 rooms or more, the cancellation policy for groups will apply at the same time.

Cancellations up to 30 days prior to the arrival day will not be charged, for later cancellations the following fees apply:
29-14 days prior to the arrival day 30% of the total amount
13-7 days prior to the arrival day 70% of the total amount
< 7 days prior to the arrival day / no-show / early departure will be charged 100% of the total amount.

Please note that for fully prepaid and discounted rates the above stated cancellation terms do not apply. In case of a fully prepaid and discounted rate the booking can no longer be cancelled and 100% of the payment will be taken as cancellation fee.

If different cancellation conditions are mentioned on your booking confirmation, these will apply. Please note that if you book 5 rooms or more, the cancellation policy for groups will apply at the same time.

In the event of a timely cancellation, we will transfer the amount already paid back to your account. We charge a processing fee of € 19.00 for this.

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Offers are valid from the date of issue for max. Valid for 7 days. The validity can be extended on request. Prices are always in accordance with. Per person or per room for the specified number of persons and per day, excluding packages. In the event of incorrect information (e.g.: number of persons or age of fellow travelers), the guest must pay any additional costs in full on site. Scope of inclusive services and catering in accordance with. Offer letter.